Customer support and independent advice

CUPRA Lanarkshire > Customer support and independent advice

You may wish to consider getting free independent support. There are free independent third-party debt advice services such as MoneyHelper (see their Money Navigator Tool), StepChange and PayPlan who can discuss your current situation in confidence and help you find ways to manage your debts.

We’ve included details of some independent organisations who may be able to support you below.

Support area	Organisation and help offered	Website	Phone number
Financial Support	Volkswagen Financial Services	customer.vwfs.co.uk/ContactUs/help	Freephone Tel: 0800 912 3558
	Money Advice Service provided by the Money & Pensions Service MoneyHelper joins up money and pensions guidance. They provide in-depth guides to help improve finances, tools and calculators to help keep track and plan ahead	www.moneyhelper.org.uk (See also their Money Navigator Tool)
	National Debt line National Debtline are a charity that provides free and independent debt advice over the phone and online. They provide guides, fact sheets, budgeting tools and sample letters to help you write to your creditors	www.nationaldebtline.co.uk	Freephone Tel: 0808 808 4000
	Step Change Debt Charity Stepchange offer free, flexible debt advice that is based on a comprehensive assessment of your situation	www.stepchange.org	Freephone Tel: 0800 138 1111
	Pay Plan Pay Plan provide a friendly, bespoke and accountable free debt advice service and you can easily switch between communication channels	www.payplan.com	Freephone Tel: 0800 280 2816
	Turn2us Turn2us are a national charity providing practical help to people who are struggling financially. They provide a benefits calculator and run a grant search to understand what you may be entitled to	www.Turn2us.org.uk	0808 802 2000
	Financial Conduct Authority The FCA regulate financial services firms and financial markets in the UK	www.fca.org.uk
Legal & general advice	Citizens Advice online Citizens Advice is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems	www.cas.org.uk/	Search for your local Citizens Advice contact details.